Updated 2 November 2026
TalkTaps support
TalkTaps helps people communicate with words, phrases, typing, pictures and speech.
TalkTaps is an AAC app from ONET Media Group. Our aim is to make everyday communication easier for the person using it and the people supporting them.
Start here
Open Home → Start here to choose and preview a voice, add useful words or phrases, and try practice. Download an Apple Enhanced or Premium voice using the device's accessibility speech settings, then return to TalkTaps and preview it. Downloaded voice availability varies by language and device. Apple speech and saved audio provide a free option; this build does not connect to an online premium voice or AI provider.
Speak and Send are different
Speak plays the message aloud. Send lets you review it before sending. Messages is where you check the caregiver inbox and Sent/Seen. Caregiver Link needs internet and iCloud. It does not send push notifications; agree when the caregiver will open Messages and refresh. Sent or Seen does not mean help is on the way. Use a separately agreed method for urgent help.
If Caregiver Link is paused
Read the explanation in Settings → Caregiver Link. Check internet access and the Apple Account on that device. An account change can pause the saved link. Return to the original account before retrying; do not remove the pairing as a first troubleshooting step. Keep passwords and verification codes out of support messages.
Finish pairing cleanup
After approving a new private link, refresh Messages on both devices. Temporary setup records can be removed after the caregiver confirms its saved link. If cleanup is unfinished, retry online with the original accounts. The saved connection and messages stay in place. Cancel an expired or abandoned invitation before creating a new one.
Keep a backup before a transfer
Open Settings → Backup and restore. Save the file somewhere private and confirm you can find it before restoring on another device. Restore replaces personal vocabulary/settings and keeps a recovery copy. Board backups do not transfer caregiver PINs, pairing, Messages or Saved history. Set up caregiver access separately and check the words, audio and voice on the destination device.
PIN help
Use the app's PIN help screen. Device-owner recovery is available only if it was enabled beforehand. Do not send us a PIN, password or Apple verification code. Do not uninstall the app as an initial troubleshooting step; it may remove local data and recovery options.
Contact us
Email contact@onetmediagroup.ca with the subject “TalkTaps support”. Include:
- What you were trying to do and what happened.
- iPhone or iPad model, iOS/iPadOS version, and TalkTaps version if known.
- Whether it happens offline, online or both.
- The exact error text, with personal information removed.
If a screenshot helps, hide personal words, names, messages, phone numbers and pairing codes first. Do not attach full backups or recordings by default. We will discuss a safer way to reproduce an issue if more detail is needed. Support response times may vary.
Support email retention
We delete TalkTaps support emails and attachments 30 days after an issue is closed, unless they are still needed for an unresolved issue or a legal obligation. If an issue is reopened, the period starts again when it is closed. This support-email policy does not delete your in-app messages, iCloud records or personal backups.